Cognizant has posted a Customer Service
professional role in Kolkata with a work-from-home model. The official
Cognizant Careers listing was published on 27 August 2026 and describes a
customer service position involving inbound and outbound interactions through
phone, chat and email. This is a useful private-sector opportunity for
candidates with customer-service, communication and issue-resolution skills.
Recruitment Overview
The role focuses on handling customer
inquiries, resolving product/order/account-related issues and maintaining
service levels. The listing emphasizes professional communication, timely
escalation and accurate guidance. The official job page should be checked for
current application availability and any experience or process-specific
requirements before applying.
Important Dates
|
Job Title |
PE-Customer Service PR |
|
Job ID |
000701016510 |
|
Location |
Kolkata, India |
|
Work Model |
Work From Home |
|
Published |
27 August 2026 |
|
Vacancy |
Not disclosed on the public listing |
Vacancy / Post-Wise Details
|
Customer Service
Professional |
Customer-facing support role |
|
Channels |
Phone, chat and email |
|
Work Model |
Remote / Work From Home |
|
Shift |
Rotational shifts mentioned in the listing |
Eligibility Criteria
·
Strong spoken and written
communication skills are important.
·
Ability to handle customer
inquiries calmly and accurately.
·
Ability to analyse customer
information and system records.
·
Experience in store
operations/customer service may be valued for this role; applicants should read
the official listing for the exact requirement.
Job Role & Key Responsibilities
·
Handle inbound and outbound
customer interactions.
·
Resolve product, order and
account-related questions.
·
Maintain agreed service levels
and timely follow-up.
·
Escalate issues appropriately
while maintaining a professional customer experience.
Selection Process
1.
Application screening.
1.
Final selection and onboarding
subject to company process.
How to Apply Online
2.
Open the official Cognizant
Careers page for job ID 000701016510.
3.
Review the complete job
description and eligibility requirements.
4.
Prepare an updated CV
highlighting customer support, communication and issue-resolution skills.
5.
Use the official Apply option
on the Cognizant careers page.
6.
Complete the application and
keep the confirmation for reference.
Official Notification / Application Link
https://careers.cognizant.com/india-en/jobs/000701016510/pe-customer-service-pr/
Frequently Asked Questions
Q.
Is this a work-from-home role?
Ans. Yes. The official listing identifies
the work model as Work From Home.
Q.
Where is the role listed?
Ans. Kolkata, India, with a remote work
model.
Q.
What experience is required?
Ans. The public listing emphasizes
customer-service capabilities and notes that store-operations experience is
valued; check the official listing for the final requirement.