Fresh Prints has announced a Customer Experience Associate recruitment opportunity for 2026. This is a remote work-from-home job for candidates with customer support or client service experience.
The selected candidate will communicate with customers through channels such as email, chat, text, and phone calls. The role involves resolving customer queries, maintaining accurate ticket documentation, coordinating with internal teams, and ensuring a positive customer experience.
Candidates with strong communication skills, problem-solving ability, and at least one year of customer-facing experience may be eligible to apply.
Fresh Prints Recruitment 2026 – Overview
| Details | Information |
|---|---|
| Company Name | Fresh Prints |
| Job Role | Customer Experience Associate |
| Job Type | Full-Time |
| Job Location | Work From Home / Remote |
| Experience Required | Minimum 1 Year |
| Qualification | Bachelor's Degree |
| Communication Channels | Email, Chat, Text and Phone |
| Working Days | Monday to Friday |
| Working Hours | 8:00 AM to 5:00 PM EST |
| Monthly Salary | $550 to $700 Base Salary |
| Additional Allowance | $80 Night Shift Allowance |
| Application Mode | Online |
| Hiring Charges | No Fee |
About Fresh Prints
Fresh Prints is a New York-based custom apparel startup that works with student entrepreneurs and provides support, training, and working capital to help them build businesses at their schools.
The company is hiring for a Customer Experience Associate role to support customers and manage inquiries across multiple communication channels.
Fresh Prints Customer Experience Associate Job Responsibilities
Selected candidates may be responsible for:
- Responding to customer inquiries through email, chat, text, and phone calls.
- Providing timely, accurate, and professional support to customers.
- Resolving customer issues according to company policies and service standards.
- Managing customer tickets from the initial inquiry through resolution.
- Maintaining accurate documentation in ticketing and internal systems.
- Following up with customers when additional support is required.
- Coordinating with teams such as Sales, Operations, and Production.
- Meeting productivity, quality, response time, and resolution targets.
- Maintaining professional communication and brand standards.
- Identifying recurring customer issues and contributing to process improvements.
Fresh Prints Customer Experience Associate Eligibility
Candidates should meet the following requirements:
- Bachelor's degree in Marketing, Communications, Business, or a related field.
- At least 1 year of experience in customer support, client services, or another customer-facing role.
- Strong written and verbal communication skills.
- Ability to communicate professionally with customers.
- Good attention to detail and organizational skills.
- Strong problem-solving and critical-thinking ability.
- Ability to manage multiple customer conversations simultaneously.
- Basic knowledge of CRM systems, ticketing platforms, spreadsheets, or similar tools.
- Ability to work independently and identify when an issue needs to be escalated.
- Comfortable working in a fast-paced and performance-driven environment.
Required Skills
The ideal candidate should have:
- Customer support skills
- Email and chat communication skills
- Strong written English
- Verbal communication ability
- Problem-solving skills
- Attention to detail
- Time management
- Multitasking ability
- CRM and ticketing system knowledge
- Spreadsheet and basic data-handling skills
- Ability to work remotely
Fresh Prints Work From Home Salary
The selected Customer Experience Associate can receive a monthly base salary between:
$550 to $700 per month, depending on experience.
Eligible employees may also receive an additional:
$80 Night Shift Allowance
Fresh Prints also offers a 2-month paid sabbatical to eligible employees as part of its recognition for long-term contributions.
Working Hours
The expected working schedule is:
- Monday to Friday
- 8:00 AM to 5:00 PM EST
Candidates applying from India should carefully consider the time-zone difference and confirm the final working schedule during the recruitment process.
Performance Expectations
A successful Customer Experience Associate is expected to:
- Meet productivity and quality standards.
- Maintain accurate communication and documentation.
- Take ownership of customer tickets.
- Apply feedback to improve performance.
- Reduce repeat mistakes.
- Focus on customer-first decision-making.
- Maintain reliability during assigned shifts.
- Meet relevant performance metrics such as QA scores, response time, resolution time, and tickets handled.
Why Apply for Fresh Prints Customer Experience Jobs?
This opportunity may be suitable for experienced customer support professionals looking for a remote international customer service job.
The role provides experience in:
- Email support
- Chat support
- Phone support
- Customer experience
- CRM and ticket management
- Cross-functional collaboration
- Remote work
How to Apply for Fresh Prints Recruitment 2026
Candidates who meet the eligibility requirements can apply through the official Fresh Prints careers or recruitment platform.
Before applying, make sure to:
- Review the complete job description.
- Check the required qualification and experience.
- Prepare an updated resume.
- Highlight relevant customer support or client service experience.
- Submit the application through the official recruitment channel.
- Verify all communication received during the hiring process.
Important: Fresh Prints states that it does not charge candidates money during the hiring process. Candidates should be cautious of anyone requesting payment in exchange for a job opportunity.
Important Links
Important Note
Job details such as eligibility, salary, working hours, and the recruitment process may change. Candidates should always verify the latest information through the official Fresh Prints recruitment channel before submitting an application.
Fresh Prints Customer Experience Associate Recruitment 2026 – FAQs
What is the job role at Fresh Prints?
Fresh Prints is hiring for the position of Customer Experience Associate, where the candidate will support customers through email, chat, text, and phone communication.
Is this a work-from-home job?
Yes, the position is listed as a remote or work-from-home opportunity.
What qualification is required?
Candidates should have a Bachelor's degree in Marketing, Communications, Business, or a related field.
Is experience required?
Yes. Candidates should have a minimum of one year of experience in customer support, client services, or a similar customer-facing role.
What is the salary for the Customer Experience Associate role?
The base salary is listed between $550 and $700 per month, depending on experience, along with an $80 night shift allowance.
What skills are required for this job?
Candidates should have strong written and verbal communication, customer service, problem-solving, multitasking, organizational, and basic CRM or ticketing system skills.
Does Fresh Prints charge money for recruitment?
No. According to the job information provided, Fresh Prints does not charge candidates during the hiring process.
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